Shipping policy

Shipping Policy

 


Last updated: March 4, 2026


Thank you for shopping with The FootLab. This Shipping Policy outlines how we process and deliver orders placed through our website.

 

 

 

Order Processing

 


All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.


You will receive another notification once your order has shipped.


In periods of high order volume, processing times may be slightly delayed.

 

 

 

Shipping Times

 


Estimated delivery times vary depending on your location.


Typical delivery timeframes are:

 

  • United States: 5–10 business days

  • International: 7–15 business days

 


Please note that these timeframes are estimates only and may vary due to shipping carrier delays, customs processing, or other circumstances outside our control.

 

 

 

Shipping Rates

 


Shipping rates are calculated at checkout based on your location and selected shipping method.


Any applicable taxes or duties for international orders are the responsibility of the customer unless otherwise stated at checkout.

 

 

 

Order Tracking

 


Once your order has shipped, you will receive an email containing a tracking number that allows you to track your shipment.


Please allow 24–48 hours for tracking information to become available.

 

 

 

Lost or Delayed Packages

 


The FootLab is not responsible for shipping delays caused by carriers, customs, weather conditions, or other factors outside of our control.


If your package appears to be lost in transit, please contact us at:


Support@thefootlab.co


We will do our best to assist you in resolving the issue.

 

 

 

Incorrect Shipping Information

 


Customers are responsible for providing accurate shipping information at checkout.


The FootLab is not responsible for orders shipped to incorrect addresses provided by the customer.


If you notice an error in your shipping address, please contact us immediately.

 

 

 

Damaged Packages

 


If your order arrives damaged, please contact us immediately at:


Support@thefootlab.co


Please include:

 

  • Your order number

  • Photos of the damaged item

  • Photos of the packaging

 


We will evaluate the situation and work to resolve the issue.

 

 

 

Contact

 


If you have any questions about shipping, please contact us at:


Support@thefootlab.co