Privacy policy

Privacy Policy

 

Last updated: March 4, 2026


The FootLab operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”).


The FootLab is powered by Shopify, which enables us to provide the Services to you.


This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.


If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.


Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

 

 

 

Personal Information We Collect or Process

 


When we use the term “personal information”, we refer to information that identifies or can reasonably be linked to you or another person.


Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot reasonably be linked to you.


Depending on how you interact with the Services, we may collect or process the following categories of personal information:


 

Contact Details

 

 

  • Name

  • Address

  • Billing address

  • Shipping address

  • Phone number

  • Email address

 


 

Financial Information

 

 

  • Payment card information

  • Transaction details

  • Payment confirmation

  • Other payment-related information

 


 

Account Information

 

 

  • Username

  • Password

  • Security questions

  • Preferences and settings

 


 

Transaction Information

 

 

  • Items you view

  • Items added to cart

  • Wishlist items

  • Purchase history

  • Returns, exchanges, or cancellations

 


 

Communications

 


Information you provide when contacting customer support or communicating with us.


 

Device Information

 


Information about your device, browser, network connection, IP address, and other identifiers.


 

Usage Information

 


Information about how you interact with the Services, including browsing behavior and navigation activity.

 

 

 

Personal Information Sources

 


We may collect personal information from the following sources:


 

Directly From You

 


When you:

 

  • Create an account

  • Place an order

  • Contact us

  • Interact with the Services

 


 

Automatically

 


Through cookies and similar technologies when you visit or use the Services.


 

Service Providers

 


From third-party service providers who help us operate our business.


 

Partners and Third Parties

 


From marketing partners or other third parties.

 

 

 

How We Use Your Personal Information

 


Depending on how you interact with our Services, we may use personal information for the following purposes.


 

Providing and Improving Our Services

 


We use personal information to:

 

  • Process payments

  • Fulfill orders

  • Manage accounts

  • Arrange shipping

  • Handle returns and exchanges

  • Provide recommendations and improve the shopping experience

 


 

Marketing and Advertising

 


We may use your information to send:

 

  • Promotional emails

  • Marketing messages

  • Advertisements related to products or services

 


You may unsubscribe from marketing emails at any time.


 

Security and Fraud Prevention

 


We use personal information to:

 

  • Protect against fraud

  • Detect suspicious activity

  • Secure transactions and accounts

 


You are responsible for keeping your login credentials safe.


 

Customer Support

 


We use personal information to respond to inquiries and provide support.


 

Legal Compliance

 


We may use personal information to comply with legal obligations, enforce policies, or protect our rights.

 

 

 

How We Disclose Personal Information

 


We may disclose personal information in the following situations:


 

Service Providers

 


With Shopify, payment processors, shipping providers, analytics providers, and other service partners.


 

Marketing Partners

 


With advertising or marketing partners who help promote our services.


 

When Required by Law

 


To comply with legal obligations, court orders, or law enforcement requests.


 

Business Transfers

 


In connection with mergers, acquisitions, or similar business transactions.


 

With Your Consent

 


When you direct us to share information with third parties.

 

 

 

Relationship with Shopify

 


Our store is hosted on Shopify.


Shopify collects and processes personal information related to your use of the Services in order to provide and improve its platform.


To learn more about how Shopify processes personal information, please visit:


https://privacy.shopify.com

 

 

 

Third-Party Websites and Links

 


Our Services may include links to third-party websites or services.


We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing personal information.

 

 

 

Children’s Data

 


Our Services are not intended for children.


We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.


If you believe a child has provided personal information, please contact us and we will remove the information.

 

 

 

Security and Data Retention

 


We implement reasonable security measures to protect your personal information.


However, no system is completely secure and we cannot guarantee absolute security.


We retain personal information only for as long as necessary to:

 

  • Provide our Services

  • Maintain your account

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

 

 

 

 

Your Rights and Choices

 


Depending on your location, you may have the following rights regarding your personal information:


 

Right to Access

 


You may request access to personal information we hold about you.


 

Right to Delete

 


You may request deletion of your personal information.


 

Right to Correct

 


You may request correction of inaccurate personal information.


 

Right to Data Portability

 


You may request a copy of your personal information.


 

Marketing Preferences

 


You may opt out of promotional emails using the unsubscribe link in our emails.


Even if you opt out of marketing communications, we may still send order updates and account-related messages.

 

 

 

Complaints

 


If you have concerns about how we process your personal information, please contact us.


Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

 

 

 

International Data Transfers

 


Your personal information may be transferred to and processed in countries outside of your country of residence.


Where required by law, we rely on recognized legal mechanisms for international data transfers.

 

 

 

Changes to This Privacy Policy

 


We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.


Updates will be posted on this page with a revised “Last updated” date.

 

 

 

Contact Us

 


If you have any questions about this Privacy Policy or our data practices, please contact us:


Email: Support@thefootlab.co

Address: 254 Chapman Road, Newark, DE, 19702, United States